Our Privacy Policy
At SkillCloud, we understand that your personal and professional information is among your most valuable assets. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you use our employment platform and related services.
Key Principles:
- • We collect only the information necessary to provide our services
- • Your data is never sold to third parties
- • You maintain control over your information and privacy settings
- • We employ industry-standard security measures to protect your data
Information We Collect
For Job Seekers
Personal Information
- • Full name, email address, and phone number
- • Residential address and location preferences
- • Professional headshot or profile photo
- • Date of birth (for age verification purposes)
Professional Information
- • Resume, CV, and cover letters
- • Work history and employment details
- • Educational background and certifications
- • Skills, competencies, and endorsements
- • Portfolio samples and work examples
- • Salary expectations and job preferences
Platform Activity
- • Job search history and saved positions
- • Application submissions and status
- • Profile views and employer interactions
- • Communication with potential employers
For Employers
Company Information
- • Company name, industry, and size
- • Business address and contact details
- • Company description and culture information
- • Logo, photos, and branding materials
Contact Person Details
- • Name, title, and contact information
- • Professional email and phone number
- • Role in hiring process and authority level
Job Posting & Billing
- • Job descriptions and requirements
- • Compensation and benefits information
- • Billing information and payment methods
- • Candidate search and filtering preferences
How We Use Your Information
Core Platform Services
- • Facilitate job matching between seekers and employers
- • Enable profile creation and management
- • Process job applications and communications
- • Provide personalized job recommendations
- • Generate analytics and insights for users
Communication & Support
- • Send job alerts and platform notifications
- • Provide customer support and assistance
- • Share platform updates and new features
- • Conduct user research and feedback surveys
- • Send relevant marketing communications (with consent)
Legal Basis for Processing
We process your information based on: (1) your consent, (2) performance of our contract with you, (3) compliance with legal obligations, and (4) our legitimate business interests in providing employment services while respecting your privacy rights.
When We Share Information
With Your Explicit Consent
- • Job applications shared with prospective employers
- • Profile information visible based on your privacy settings
- • References and recommendations you authorize us to contact
- • Portfolio or work samples you choose to make public
Service Providers & Partners
- • Trusted third-party services that help us operate the platform
- • Payment processors for billing and subscription management
- • Cloud storage and hosting providers with strict data agreements
- • Analytics services to improve platform performance (anonymized data only)
Legal Requirements
- • Compliance with valid legal processes and court orders
- • Protection against fraud, abuse, and security threats
- • Enforcement of our Terms of Service and user agreements
- • Emergency situations involving personal safety or public welfare
Data Security & Protection
Technical Safeguards
SSL/TLS encryption for all data transmission
AES-256 encryption for data at rest
Multi-factor authentication for account access
Regular security audits and penetration testing
Secure cloud infrastructure with access controls
Operational Security
Employee background checks and security training
Principle of least privilege for data access
24/7 monitoring and incident response procedures
Regular data backups and disaster recovery plans
Compliance with SOC 2 Type II standards
Your Privacy Rights
Access & Transparency
- • Request a copy of all personal data we hold about you
- • View your data processing history and purposes
- • Understand who has access to your information
- • Receive information in a portable, machine-readable format
Control & Correction
- • Update, correct, or complete your personal information
- • Manage your privacy and visibility settings
- • Control communication preferences and notifications
- • Restrict certain types of data processing
Deletion & Withdrawal
- • Request deletion of your account and associated data
- • Withdraw consent for specific data processing activities
- • Object to processing based on legitimate interests
- • Request cessation of marketing communications
Legal Recourse
- • File complaints with data protection authorities
- • Seek judicial remedies for privacy violations
- • Request independent privacy impact assessments
- • Participate in collective privacy actions
Exercising Your Rights
To exercise any of these rights, please contact our Privacy Team at privacy@skillcloud.com or use the privacy controls in your account settings. We will respond to your request within 30 days.
Data Retention Policy
| Data Type | Retention Period | Purpose |
|---|---|---|
| Active user profiles | While account is active | Platform functionality and services |
| Inactive user profiles | 3 years after last login | Account recovery and re-engagement |
| Job application data | 7 years | Legal compliance and dispute resolution |
| Communication records | 3 years | Customer support and quality assurance |
| Billing and payment data | 7 years | Tax compliance and financial records |
| Analytics and usage data | 2 years (anonymized) | Platform improvement and research |